# Welcome Message and Suggestions

To start the conversation smoothly, let's set up a friendly initial message.  In this example, we’ll use ‘Hi. how can I help you?’

<figure><img src="https://2965059010-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F77mC65vg9EXkbPZ3SstC%2Fuploads%2Fmd0jTgwHv8D7GwANnRh8%2Fimage.png?alt=media&#x26;token=0c308d4b-66fb-4586-8de1-11f737b83992" alt=""><figcaption></figcaption></figure>

&#x20;If you would like to add any suggested questions which will appear as shortcuts for your users, enter them now.  In the final step it will make more sense how these work.

Lastly, add a bot image to help you identify your bot easier from the OmniSupport dashboard.
